Where are you based?
We are based in Portugal, a lovely coastal country of Western Europe. We are a quite multicultural team that joins forces to make this project awesome.
So, who decides which design to print?
Well, well, it is not always an easy task to decide what will go to print. We make a pre-selection based on a few important and current global issues, then we go for the one that fits better on that category. Girls normally vote for the cutest one ;)
How often you launch new designs?
Our team is always trying to find great designs from great artists from around the world. As we try to know closely most of the artists that work with us, we make sure we discuss with them every detail of the future work. It takes time. Nevertheless, we truly hope to launch nice collections every couple of months.
Where can I see the size chart?
We advise our customers to get one size above on our apparel since it runs small. See Size Chart below for size details.
How should I wash and care for my t’shirt?
If you do not want your Kromatz apparel to shrink wash it in cold water and hang it to dry. Our t’shirts are ready for many many washing cycles so don’t be afraid to wear them all the time. If you like tight close and want your t’shirt to shrink, wash it with hot water. That will do it.
Who are the designers behind Kromatz art?
We work with internationally known cartoonists and artists that we gratefully call friends. They understand our concept and provide us with their great designs so that we can print them and take them out to the world. We love to wear them on a daily basis and just say what we believe in without any words. Check out our Artists Gallery and learn a little more about each one of them.
Where are your products made and printed?
For this first collection we used a local printing company. So our first eight designs where manufactured and printed in Portugal. In the future we are planning to partner with international companies that also meet our sustainability standards.
What happens to the designs as the limited edition stock ends?
After our stock is over, we do not re-print that design. However, they will stay on the home page. If we get too many people interested in a particular design we might consider reprinting it in a 2nd edition. Yay! but not guaranteed...
What happens after I place my order?
We will send you a confirmation email with your order details within 5-10 minutes. You can then look it over to make sure it's all correct.
When will my order ship?
Typically we ship all orders within 2 business days, normally less. Excluding weekends and holidays. We do love spending time with friends and family :)
How will I know when my order ships?
You will receive an additional email with your tracking number and all-important information about your order. Make sure you store the email so that it is available every time you want to check your order.
How much does shipping cost?
Shipping is free! :)
How long does it take?
Normally it takes 3 to 7 business days for orders in Spain & Portugal. International orders may take longer, we estimate from 2 to 4 weeks for countries outside the EU. If you have a specific question about your order, contact us or email us at: firstname.lastname@example.org.
Shipping outside the EU (European Union)?
Please note, you will be responsible for all import fees including duties, VAT, and brokerage fees for your shipment.
Do you offer next-day shipping?
Currently we have only regular timing for shipping. However, if you feel like you desperately need to get your t-shirt ASAP, send us an email and we will make our best for you to get an Overnight Delivery.
Orders of multiple products will ship in one package?
We are glad you liked more than one item. We will send all the garments of your order together in one package unless you specify you want them separated. Use the comments on the checkout process.